DENVER, March 1, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a single of the most significant global CX (buyer experience) technological know-how and expert services innovators for end-to-close digital CX options, is pleased to announce that it has agreed to obtain Avtex, an award-winning whole-support CX technological innovation and solutions chief. The acquisition, as soon as done, will be immediately accretive and extremely complementary to TTEC’s well-recognized CX-as-a-Service (CXaaS) customer encounter technological innovation and providers platform. With this acquisition, TTEC will further more extend its place as a person of the foremost global CX technological know-how innovators and greatest providers of close-to-conclusion digital shopper expertise solutions throughout the world.
A tested leader in digital CX transformation, Avtex will increase TTEC’s proprietary CX technological know-how portfolio and substantial global partnerships. Avtex will incorporate breadth and depth to TTEC’s stop-to-close CXaaS platform with a benefit proposition that contains:
- Transformational, differentiated scale: Adds more than 1,000 shoppers throughout North America and 500+ seasoned CX engineers, knowledge researchers, and alternative architects who style and design, deploy and help intricate, integrated digital options.
- Expanded technological innovation partnerships with market leaders: Recipient of a number of Genesys Husband or wife of the Year Awards, like 2020 Global Lover of the Yr, and positioned 5 consecutive many years in Microsoft’s “Inner Circle” for its industry-leading cloud, knowledge analytics, and AI remedies.
- Significant expansion of offerings across industries: Expanded footprint with banking, fiscal companies, insurance policy, credit rating unions, public sector, healthcare, and e-commerce shoppers, between other folks.
- Important CX innovation by way of differentiated intellectual property: Differentiated IP for API integrations, AI/ML and RPA, knowledge analytics, workforce administration, cybersecurity, fraud and customized options to handle industry-distinct difficulties.
- Extra than doubles TTEC’s protection of the CX technologies addressable sector: Combines TTEC’s enterprise concentration with Avtex’s mid-market strengths raising TTEC’s CX addressable market from 25% to much more than 50% protection.
- Marketplace-major administration group and advancement motor: Led by a dedicated government team comprised of market veterans with in depth knowledge in know-how-enabled CX strategies. Powerful income performance is driven by a higher-driven, award-profitable, go-to-market place organization.
- Accretive: High progress, sturdy monetary profile, and synergies from the put together businesses.
“This acquisition will be transformational for TTEC and will grow our situation as the worldwide go-to-companion for holistic, cloud-primarily based purchaser expertise remedies. It will put all of the big Tier 1 CX technologies below a single roof and accelerate electronic innovation with sector-leading IP, which include API integrations, AI/ML and RPA, information analytics, and vertical-particular remedies for fraud, cybersecurity, and automation. The consequence will generate a solitary source for seamless CX orchestration throughout each individual conversation channel that will increase velocity-to-market and client-centric differentiation for our consumers,” commented Ken Tuchman, chairman and CEO of TTEC. “This significant-expansion system will essentially double our whole addressable market by extending our solutions to the flourishing mid-industry. We are thrilled to be becoming a member of forces with this globe-class, award-profitable firm and glance forward to sharing our progress in the months ahead.”
George Demou, president and CEO of Avtex, mentioned: “By means of our past activities partnering with TTEC, Avtex has found 1st-hand the ability of their one of a kind close-to-end worth proposition. There is no doubt that our customers will gain from TTEC’s differentiated CX technologies and methods platform, broader digital transformation abilities, and an expanded global footprint.” He ongoing, “The possibility that will be created by combining our two organizations is considerable and persuasive, and we are delighted to be pursuing it with a companion who shares our eyesight, lifestyle, values, and target on customer-centricity.”
The acquisition is subject matter to customary regulatory completion clearance by the US antitrust agencies.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a person of the largest world CX (client encounter) technology and companies innovators for finish-to-close, electronic CX alternatives. The Business delivers main CX know-how and operational CX orchestration at scale by way of its proprietary cloud-based CXaaS (Purchaser Knowledge as a Company) system. Serving iconic and disruptive manufacturers, TTEC’s result-primarily based options span the whole business, contact each and every virtual interaction channel, and strengthen each individual stage alongside the shopper journey. Leveraging following-gen electronic and cognitive technologies, the Firm’s Electronic organization types, builds, and operates omnichannel get in touch with heart technological innovation, conversational messaging, CRM, automation (AI / ML and RPA), and analytics remedies. The Firm’s Engage enterprise provides electronic client engagement, customer acquisition & progress, written content moderation, fraud prevention, and info annotation methods. Started in 1982, the Firm’s singular obsession with CX excellence has acquired it foremost customer NPS scores across the globe. The Firm’s almost 61,000 staff members operate on 6 continents and convey technologies and humanity together to produce joyful prospects and differentiated company success. To master a lot more, take a look at us at https://www.ttec.com.
Avtex is a complete-assistance Consumer Expertise (CX) organization centered on helping businesses build significant connections with their clients, members, and constituents. Avtex gives a huge range of solutions to aid CX transformation planning and orchestration of experiences for clients. Avtex has offices across the U.S., with headquarters in Minneapolis. Avtex is acknowledged as a gold spouse of the two Microsoft and Genesys, leveraging their planet-class platforms as the basis for client engagements and digital transformation. Visit www.avtex.com for a lot more data.
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