OVERLAND PARK, Kan. — The Kansas Section of Labor is using a huge phase in modernizing its 40-12 months-old laptop or computer procedure.
The correct will be a very long and gradual system, it will acquire a lot more than two years.
Kansans unable to get payments say there is certainly substantially far more perform to be accomplished prolonged ahead of a total new procedure is formulated.
Overland Park resident Dave Rehnblom, reported his unique issue with unemployment has to be settled over the cell phone, but he hasn’t been equipped to get by means of to the phone middle.
“Presumably, if I could get ahold of a person it would not be that tough,” Rehnblom mentioned. “It right away offers you the all operators are active, the maintain queue is total, you are going to have to go on the net.”
KDOL Secretary Amber Shultz, informed 41 Motion Information the department’s current server migration should be assisting with the situation. The office proceeds to train simply call centre associates and insert them on in waves.
Shultz claimed KDOL not long ago issued a ask for for proposal to distributors for an entirely new data technologies program.
“It truly is the to start with stage of many until we can find a vendor and begin the path forward to modernization,” Shultz reported.
Shultz reported KDOL will get responses from sellers in May perhaps and will pick the most capable. The department’s time body for the new program is Drop 2023.
“We’re likely to be placing a path ahead, really should we at any time be in yet another financial downturn, that the program that we will have implemented will supply the stage of provider that Kansans are entitled to,” Shultz reported.
Claimants like Rehnblom hope those people words and phrases hold correct.
“We’re still left to connect with the information channel or our condition senator or condition agent and say enable,” Rehnblom said.