Ohio College IT announces new Technology Assistance Center

Published: July 13, 2021 Creator: Staff experiences A screenshot of the Know-how Help Center. All


Published: July 13, 2021


Creator: Staff experiences

On July 26, the Ohio University Workplace of Information Technological know-how is launching new equipment that will make it less complicated to get aid with technologies. The Technological innovation Enable Heart is a new site exactly where you can uncover answers to widespread issues, submit a ask for for help or IT products and services, and check the status of existing requests. 

No matter if you speak to OIT by way of e-mail, phone, chat, in-individual, or web site, you will be in a position to see updates or make modifications to requests you have made any time, at your ease. The IT Company Desk will continue on to be staffed 6 a.m. to 10 p.m. weekdays and 10 a.m. to 6 p.m. on weekends.

The approaching launch of the Technological innovation Aid Center is a person section of a additional in depth effort and hard work to modernize methods and enhance the experience of using facts and know-how at OHIO. This hard work is a collaboration amid IT colleagues embedded in tutorial models, regional campuses, and the Place of work of Information Technological know-how to make a 1-halt place for engineering enable. Around time, the Technologies Aid Center will include things like far more robust written content and look for options that make it less difficult to uncover pertinent assets for unique technology challenges.
 

n example of the new emails that users will receive when contacting the IT Service Desk
An case in point of the new emails that users will get when getting in touch with the IT Support Desk, developing a ticket by means of the Technology Assistance Centre, or receiving updates on tickets.

You do not need to just take any motion at this time and can continue to get hold of the IT Service Desk via email, mobile phone, chat, in-human being, or on the net. Beginning on July 26, you will notice the pursuing changes:

  • When you check out ohio.edu/oit/assist, you will be redirected to the new Technologies Assistance Middle site.
  • Emails from IT personnel about your ticket will occur from the Technological know-how Aid Centre and have a new seem with much more valuable details about your request.

In the course of the week of July 19-23, any person with an open ticket in the legacy procedure will receive personal interaction from IT workers about that ticket’s changeover to the new process. For extra info about the over-all challenge, remember to visit the IT Provider Management Improvement page.