
PC re-starts while streaming video.
Hi, I have the same issue as the user above as far as I can tell. I can run cpu-intense games such as Monster Hunter World no problem. I have also benchmarked my computer with 3dmark and run either aida64 or occt to stress my cpu with no issues either. My computer simply resets after a certain amount of time streaming video online.
My system:
Ryzen 5600x
Asus Tuf Gaming X570-Plus with Bios 2607 8/14/2020
16gb 3000mhz (tested with memtest overnight with no issues)
MSI Gaming X GTX 1070
Minitoolbox log:
edit – I believe the fatal error is the WHEA processor core one.
MiniToolBox by Farbar Version: 17-06-2016
Ran by It me (administrator) on 15-02-2021 at 04:00:01
Running from “C:UsersIt meDownloads”
Microsoft Windows 10 Home (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/14/2021 03:56:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: iCUE.exe, version: 3.37.140.0, time stamp: 0x5feb82e4
Faulting module name: iCUE.dll, version: 3.37.140.0, time stamp: 0x5feb829f
Exception code: 0xc0000005
Fault offset: 0x021befd0
Faulting process id: 0x3a4c
Faulting application start time: 0xiCUE.exe0
Faulting application path: iCUE.exe1
Faulting module path: iCUE.exe2
Report Id: iCUE.exe3
Faulting package full name: iCUE.exe4
Faulting package-relative application ID: iCUE.exe5
Error: (02/14/2021 03:56:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: iCUE.exe, version: 3.37.140.0, time stamp: 0x5feb82e4
Faulting module name: iCUE.dll, version: 3.37.140.0, time stamp: 0x5feb829f
Exception code: 0xc0000005
Fault offset: 0x021befd0
Faulting process id: 0x3a18
Faulting application start time: 0xiCUE.exe0
Faulting application path: iCUE.exe1
Faulting module path: iCUE.exe2
Report Id: iCUE.exe3
Faulting package full name: iCUE.exe4
Faulting package-relative application ID: iCUE.exe5
Error: (02/14/2021 02:14:08 AM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:WindowsSystem32svchost.exe, PID: 6248, ProfSvc PID: 2168.
Error: (02/14/2021 12:06:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: asus_framework.exe, version: 2.0.2.2, time stamp: 0x5e8146f1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x08649cd0
Faulting process id: 0x3d30
Faulting application start time: 0xasus_framework.exe0
Faulting application path: asus_framework.exe1
Faulting module path: asus_framework.exe2
Report Id: asus_framework.exe3
Faulting package full name: asus_framework.exe4
Faulting package-relative application ID: asus_framework.exe5
Error: (02/13/2021 10:19:02 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID 4e14fba2-2e22-11d1-9964-00c04fbbb345 and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]
Error: (02/13/2021 10:09:45 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for “Microsoft.VC90.MFC,processorArchitecture=”x86″,publicKeyToken=”1fc8b3b9a1e18e3b”,type=”win32″,version=”9.0.21022.8″1″.
Dependent Assembly Microsoft.VC90.MFC,processorArchitecture=”x86″,publicKeyToken=”1fc8b3b9a1e18e3b”,type=”win32″,version=”9.0.21022.8″ could not be found.
Please use sxstrace.exe for detailed diagnosis.
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-BUSA76J)
Description: Microsoft.VCLibs.140.00_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-BUSA76J)
Description: Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-BUSA76J)
Description: Microsoft.UI.Xaml.2.0_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State) (User: DESKTOP-BUSA76J)
Description: Microsoft.Services.Store.Engagement_8wekyb3d8bbwe-2147024893
System errors:
=============
Error: (02/15/2021 03:36:01 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor APIC ID: 2
The details view of this entry contains further information.
Error: (02/15/2021 03:36:00 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:34:41 AM on 2/15/2021 was unexpected.
Error: (02/15/2021 03:25:42 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor APIC ID: 4
The details view of this entry contains further information.
Error: (02/15/2021 03:25:41 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:24:33 AM on 2/15/2021 was unexpected.
Error: (02/15/2021 02:31:15 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor APIC ID: 4
The details view of this entry contains further information.
Error: (02/15/2021 02:31:14 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:07:53 AM on 2/15/2021 was unexpected.
Error: (02/15/2021 01:27:54 AM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 10
Processor APIC ID: 0
The details view of this entry contains further information.
Error: (02/15/2021 01:27:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:53:02 AM on 2/15/2021 was unexpected.
Error: (02/14/2021 01:32:38 PM) (Source: Service Control Manager) (User: )
Description: The AsusUpdateCheck service did not shut down properly after receiving a preshutdown control.
Error: (02/14/2021 01:32:18 PM) (Source: DCOM) (User: DESKTOP-BUSA76J)
Description: 4BBABBFE-17CA-4AFA-8959-3B1DEFC4421D
Microsoft Office Sessions:
=========================
Error: (02/14/2021 03:56:29 PM) (Source: Application Error)(User: )
Description: iCUE.exe3.37.140.05feb82e4iCUE.dll3.37.140.05feb829fc0000005021befd03a4c01d70313d51e1423C:Program Files (x86)CorsairCORSAIR iCUE SoftwareiCUE.exeC:Program Files (x86)CorsairCORSAIR iCUE SoftwareiCUE.dll836935b8-f7b9-4cdc-9823-985e554dcfe2
Error: (02/14/2021 03:56:02 PM) (Source: Application Error)(User: )
Description: iCUE.exe3.37.140.05feb82e4iCUE.dll3.37.140.05feb829fc0000005021befd03a1801d702ffdf8f3c9cC:Program Files (x86)CorsairCORSAIR iCUE SoftwareiCUE.exeC:Program Files (x86)CorsairCORSAIR iCUE SoftwareiCUE.dll000e8f1f-0c4e-4ade-917b-37230eee70ce
Error: (02/14/2021 02:14:08 AM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: C:WindowsSystem32svchost.exe62482168
Error: (02/14/2021 12:06:45 AM) (Source: Application Error)(User: )
Description: asus_framework.exe2.0.2.25e8146f1unknown0.0.0.000000000c000000508649cd03d3001d7028f2fba01e1C:Program Files (x86)ASUSArmouryDeviceasus_framework.exeunknown2c109721-4f0f-433f-ae7f-a2348079879d
Error: (02/13/2021 10:19:02 PM) (Source: VSS)(User: )
Description: 4e14fba2-2e22-11d1-9964-00c04fbbb345CEventSystem0x8007045b, A system shutdown is in progress.
Error: (02/13/2021 10:09:45 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.MFC,processorArchitecture=”x86″,publicKeyToken=”1fc8b3b9a1e18e3b”,type=”win32″,version=”9.0.21022.8″C:Program Files (x86)MSI AfterburnerMSIAfterburner.exe
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-BUSA76J)
Description: Microsoft.VCLibs.140.00_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-BUSA76J)
Description: Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-BUSA76J)
Description: Microsoft.UI.Xaml.2.0_8wekyb3d8bbwe-2147024893
Error: (02/13/2021 09:49:16 PM) (Source: Microsoft-Windows-AppModel-State)(User: DESKTOP-BUSA76J)
Description: Microsoft.Services.Store.Engagement_8wekyb3d8bbwe-2147024893
=========================== Installed Programs ============================
3DMark (HKLM…Steam App 223850) (Version: – UL)
7-Zip 19.00 (x64) (HKLM…7-Zip) (Version: 19.00 – Igor Pavlov)
AMD Chipset Software (HKLM-x32…AMD_Chipset_IODrivers) (Version: 2.05.04.352 – Advanced Micro Devices, Inc.)
AMD Ryzen Master (HKLM…AMD Ryzen Master) (Version: 2.6.0.1702 – Advanced Micro Devices, Inc.)
AMD_Chipset_Drivers (HKLM-x32…810a2b63-212d-4a59-bfb5-f2d575cd44f0) (Version: 2.05.04.352 – Advanced Micro Devices, Inc.) Hidden
ARMOURY CRATE Lite Service (HKLM…EF3944FF-2501-4568-B15C-5701E726719E) (Version: 3.3.7 – ASUS)
ASUS AIOFan HAL (HKLM…EAE80DED-1A39-41C5-9F60-87CC947F6454) (Version: 1.1.16.0 – ASUSTek COMPUTER INC.) Hidden
ASUS AIOFan HAL (HKLM-x32…a2a7dca1-0f67-4a82-bc2c-11911fa92dcc) (Version: 1.1.16.0 – ASUSTek COMPUTER INC.) Hidden
ASUS AURA Extension Card HAL (HKLM…2C39FF80-1BB2-42C5-A58D-DC90EFF048F6) (Version: 1.0.24 – ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Extension Card HAL (HKLM-x32…a75323e1-f1a4-4aff-a7ce-3858cbc1c0d2) (Version: 1.0.24 – ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM…4EBEAC95-76BC-46A8-8644-6E2F1C87CF70) (Version: 1.1.4.0 – ASUSTeK COMPUTER INC.) Hidden
ASUS AURA Motherboard HAL (HKLM-x32…33e3ea9c-baed-4e8a-8dbb-4792a27c9066) (Version: 1.1.4.0 – ASUSTeK COMPUTER INC.) Hidden
ASUS Aura SDK (HKLM…CF8E6E00-9C03-4440-81C0-21FACB921A6B) (Version: 3.04.03 – ASUSTek COMPUTER INC.) Hidden
ASUS AURA VGA Component (HKLM…71BB96A6-EAC4-45AE-A17D-D3ED43FF1D14) (Version: 0.0.3.1 – ASUSTek COMPUTER INC. ) Hidden
ASUS AURA VGA Component (HKLM-x32…2357cd84-6c2b-4174-87c7-4f9f9db8746b) (Version: 0.0.3.1 – ASUSTek COMPUTER INC. ) Hidden
ASUS Framework Service (HKLM-x32…659ff51d-6e35-42de-83ec-aa394eabe9eb) (Version: 2.0.2.2 – ASUSTek COMPUTER INC.)
ASUS Framework Service (HKLM-x32…EA6A87BE-8AD3-40D2-944C-9DF5FBFF4332) (Version: 2.0.2.2 – ASUSTek COMPUTER INC.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32…3507c756-a80f-4b0e-8475-975d8b432176) (Version: 1.0.20 – ASUSTeK Computer Inc.) Hidden
ASUS GLCKIO2 Driver (HKLM-x32…5960FD0F-BB3B-49AF-B175-F77DC91E995A) (Version: 1.0.20 – ASUSTeK Computer Inc.) Hidden
ASUS Motherboard (HKLM-x32…93795eb8-bd86-4d4d-ab27-ff80f9467b37) (Version: 1.05.09 – ASUSTek Computer Inc.)
ASUS Update Helper (HKLM-x32…A92DAB39-4E2C-4304-9AB6-BC44E68B55E2) (Version: 1.3.107.39 – ASUSTeK Computer Inc.) Hidden
AURA DRAM Component (HKLM…9AFE5429-866B-457D-A864-80BCF7672EE8) (Version: 1.1.06 – ASUS) Hidden
AURA DRAM Component (HKLM-x32…684f7887-cc5b-469a-81e9-36d38142cc46) (Version: 1.1.06 – ASUS) Hidden
AURA lighting effect add-on (HKLM-x32…1E2EA04B-FCA7-457E-B6F4-F33E1858E859) (Version: 0.0.14 – ASUS)
AURA lighting effect add-on x64 (HKLM…C5A4A164-4428-4931-B728-96EEF0FA3C44) (Version: 0.0.14 – ASUS)
AURA Service (HKLM-x32…