Quadient Acknowledged as Technological know-how Chief in CCM and Consumer Journey Mapping by Worldwide Research Company

Paris, April 19, 2021

Quadient (Euronext Paris: QDT), a leader in encouraging organizations make meaningful purchaser connections via electronic and actual physical channels, introduced these days it is the only purchaser communications administration (CCM) methods company that has been identified as a chief in both of those CCM and shopper journey mapping in two independent SPARK Matrix™ investigation studies a short while ago released by Quadrant Understanding Options, a global research and consulting firm. In addition, Quadient is the only technologies enterprise to seem in both of those studies, which highlights Quadient’s unique placement in bridging the CCM and shopper experience administration (CXM) markets.

Quadient is revolutionary the convergence of purchaser encounter and system automation and not long ago announced it has combined its computer software answers into a genuine conclude-to-conclusion application as a provider worldwide enterprise communications system, as aspect of the company’s 2nd period of its Back again to Progress strategy. Quadient’s freshly named Clever Conversation Automation (ICA) answers energy more than 1 billion consumer-dealing with communications and interactions just about every day for far more than 8,300 Quadient ICA prospects all-around the environment. Massive enterprises, mid-market place and compact firms depend on Quadient’s SaaS offerings for customer communications, shopper journey analytics and orchestration, accounts receivable automation and accounts payable automation.

Quadient was named a engineering leader in the 2021 SPARK Matrix for CCM, a research report that supplies a market evaluation and rating of CCM sellers. Quadient was acknowledged for offering a assortment of CCM offerings that permit higher regulate above customer communications and deliver a holistic view of CCM workflows, with crucial functions that involve streamlined processes, improved efficiency and personalised omnichannel communications from a single cloud-centered or on-premises system. Quadient Inspire, a single of the methods at the core of Quadient’s ICA platform, is designed to empower small business people with rapid-tracked assessment and approval procedures, streamlined risk compliance, amplified customer engagement and improved time to industry. Quadient was also acknowledged for holding a strong client base that incorporates some of the main models across business verticals, these as retail, provider suppliers, utilities, higher training, financial services, insurance plan, community sector and governing administration, health care, telecommunications and other people.

Tale continues

In the SPARK Matrix Consumer Journey Mapping report, Quadient was named a leader for its software package as a company (SaaS) journey mapping device that incorporates the digital and physical touchpoints throughout an organization with which clients interact into lucid journey maps. It allows interior stakeholders to collaborate and share ongoing suggestions straight within just the device and the reviews are mechanically routed to conversation owners who make the needed modifications to boost the consumer expertise. The solution is distinguished by its approach to providing a purchaser journey mapping software created for buyer interaction portfolio administration, connecting often-dismissed touchpoints to consumer working experience (CX) methods.

“Quadient gained powerful overall scores across a variety of effectiveness parameters for the two technological know-how excellence and client impact, earning its posture as a SPARK Matrix chief for equally the shopper communications management and worldwide client journey mapping marketplace,” explained Shruti Jadhav, associate director at Quadrant Knowledge Solutions. “The company’s helpful aggressive and advancement approach, with a ongoing emphasis on providing a centralized administration process to deliver omnichannel client communications, ensures Quadient is well-positioned to keep on being a leader in the global CCM sector.”

“Being named a market leader in two categories and becoming the only know-how provider to be included in each SPARK Matrix experiences confirms our ongoing dedication to pioneer the course of the business,” claimed Chris Hartigan, chief option officer, Intelligent Conversation Automation, Quadient. “As a extensive-time recognized leader in CCM, our innovative cloud-centered software program options are producing it easier for CCM pros to have interaction with their CX-minded peers, when our sophisticated client journey mapping remedy is creating shopper communication ordeals easily available to pros running customer interactions.”

About Quadient®

Quadient is the driving force powering the world’s most significant customer encounters. By focusing on a few key resolution areas, Smart Interaction Automation, Parcel Locker Answers and Mail-Connected Alternatives, Quadient aids simplify the link concerning people today and what matters. Quadient supports hundreds of thousands of consumers all over the world in their quest to generate suitable, personalised connections and accomplish client working experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Modest and EnterNext® Tech 40 indices.

For extra details about Quadient, stop by www.quadient.com.

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