Rimini Road Awarded Grand Prize For Finest Customer Guidance by the Japan Institute of Information and facts Technological know-how

Company acknowledged for delivering large-excellent, beneficial and productive assist to hundreds of clients in Japan by means of a exceptional design enabled by proprietary artificial intelligence systems

LAS VEGAS, September 01, 2021–(Business WIRE)–Rimini Avenue, Inc. (Nasdaq: RMNI), a world-wide service provider of company computer software items and solutions, the main third-celebration guidance supplier for Oracle and SAP application items and a Salesforce partner, currently declared that Rimini Road has been awarded the Grand Prize for Very best Customer Support from the Japan Institute of Info Technological innovation (IT). Rimini Street gained this distinguished honor for its one of a kind and innovative assistance model, which includes the Company’s proprietary, patent-pending synthetic intelligence (AI) systems and system. The judges acknowledged the quality, performance and continued evolution of Rimini Street’s help operations, vastly improved through its progressive, proprietary AI and Device Learning platform that will help decrease the time to take care of guidance challenges for its customers by 23% and deliver a international shopper gratification on closed instances of 4.9 out of 5. (the place 5. is “great”).

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Rimini Street Awarded Grand Prize For Very best Shopper Support by the Japan Institute of Data Technology (Graphic: Business enterprise Wire)

Innovative AI System Identified for Even further Boosting Consumer Assistance and Satisfaction

The Japan Institute of IT engages in investigate and development to market digitalization in Japanese companies and additional the sector-huge adoption of point out-of-the-artwork information and facts engineering. Award winners for its Grand Prize for Ideal Buyer Assist are corporations whose shopper support initiatives make a considerably-reaching contribution to Japanese businesses and serve as a design of results for the industry – both equally now and in the long run. Rimini Street’s Ideal Customer Support designation from the Japan Institute of IT shines a light-weight on the Company’s support know-how and its steady aim on maximizing client company and fulfillment. The judging committee stated that Rimini Street’s “fastened-price tag product is remarkable in that it produces a win-get connection in between the client and the corporation.”

The Japan Institute of IT also highlighted two of the Company’s patent-pending AI Assist Purposes in individual – Circumstance Assignment Advisor and C-Sign – as good reasons for currently being awarded the major prize, citing Rimini Street’s “superb measures” to preserve and boost “substantial shopper pleasure.” Rimini Street’s synthetic intelligence and machine-understanding system was built to streamline and speed up services supply to continuously make improvements to the top quality and efficiency of its support functions.

Extensive Assistance Frees Up Cash and Sources to Spend in Electronic Transformation

The judges recognized that Rimini Street’s award-winning help delivers business value by lessening the total of means IT departments want to manage and function main ERP devices and enables businesses to redirect their liberated cash to devote in digital transformation initiatives. With Rimini Road Guidance, consumers can extract extra worth from their enterprise application investments and speed up innovation to generate aggressive advantage and development.

Rimini Street’s in depth support design assigns all customers a Principal Support Engineer who has an average of 20 years’ expertise doing work with the client’s business software package and is backed by a crew of practical and technical gurus. Purchasers also advantage from the Company’s sector-major support stage agreement of 10-minute reaction instances for vital Precedence 1 cases and 15-minute response occasions for Priority 2 issues.

“Lowering the fees connected with IT infrastructure is a single of the major issues for organizations nowadays – not only in Japan, but globally. Rimini Street’s support expert services support corporations maximize the value of their company programs and no cost up required resources to handle far more strategic initiatives that travel competitive benefit and expansion,” reported Yorio Wakisaka, team vice president and regional standard manager, Japan, Rimini Road. “We are humbled and honored to get the Japan IT Institute’s best award for our one of a kind assist design, which recognizes the Company’s continued target on, and expenditure in, evolving our support supply to surprise and delight our hundreds of purchasers in Japan and thousands of clientele all over the entire world who want to make the most of their IT investments.”

About Rimini Avenue, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Business, is a international provider of company computer software goods and expert services, the top 3rd-social gathering aid company for Oracle and SAP software products and a Salesforce husband or wife. The Organization features top quality, extremely-responsive and integrated software management and assist products and services that permit enterprise software program licensees to help you save significant expenses, free up resources for innovation and obtain much better organization results. To date, extra than 4,200 Fortune 500, Fortune World-wide 100, midmarket, community sector and other businesses from a wide array of industries have relied on Rimini Street as their trustworthy application business program goods and solutions service provider. To discover more, you should stop by http://www.riministreet.com, comply with @riministreet on Twitter and discover Rimini Road on Fb and LinkedIn.

Forward-Wanting Statements

Certain statements involved in this interaction are not historic facts but are forward-seeking statements for purposes of the safe harbor provisions less than The Non-public Securities Litigation Reform Act of 1995. Forward-searching statements frequently are accompanied by words and phrases this sort of as “might,” “really should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “opportunity,” “appear,” “look for,” “continue on,” “upcoming,” “will,” “assume,” “outlook” or other very similar phrases, phrases or expressions. These ahead-hunting statements incorporate, but are not limited to, statements about our anticipations of foreseeable future occasions, foreseeable future possibilities, global growth and other expansion initiatives and our investments in this kind of initiatives. These statements are primarily based on numerous assumptions and on the present anticipations of management and are not predictions of genuine efficiency, nor are these statements of historical points. These statements are topic to a variety of threats and uncertainties with regards to Rimini Street’s small business, and actual results could differ materially. These threats and uncertainties contain, but are not constrained to, the affect of our credit rating facility’s ongoing credit card debt service obligations and fiscal covenants and operational covenants on our business and associated interest rate hazard, the period of and operational and economical impacts on our small business of the COVID-19 pandemic and linked economic impression, as nicely as the actions taken by governmental authorities, shoppers or many others in response to the COVID-19 pandemic catastrophic gatherings that disrupt our organization or that of our existing and possible clients, adjustments in the business enterprise natural environment in which Rimini Road operates, including inflation and desire prices, and normal economical, financial, regulatory and political conditions influencing the business in which Rimini Avenue operates adverse developments in pending litigation or in the govt inquiry or any new litigation our require and ability to increase added fairness or financial debt funding on favorable conditions and our means to create dollars flows from functions to assist fund greater investment in our development initiatives the sufficiency of our income and dollars equivalents to fulfill our liquidity needs which include under our new credit history facility our capability to manage an effective procedure of interior control in excess of economical reporting, and our potential to remediate identified material weaknesses in our inside controls, like in relation to the accounting cure of our warrants variations in taxes, regulations and polices competitive merchandise and pricing exercise challenges of managing growth profitably the customer adoption of our not long ago introduced merchandise and companies, like our Application Administration Expert services (AMS), Rimini Street Advanced Database Safety, and services for Salesforce Revenue Cloud and Assistance Cloud solutions, in addition to other products and solutions and solutions we anticipate to introduce in the in close proximity to long term the reduction of one particular or a lot more members of Rimini Street’s administration crew uncertainty as to the long-phrase value of Rimini Street’s fairness securities and those people talked over under the heading “Chance Things” in Rimini Street’s Quarterly Report on Variety 10-Q filed on August 4, 2021, and as up to date from time to time by Rimini Street’s potential Annual Reviews on Form 10-K, Quarterly Reviews on Type 10-Q, Present Reviews on Sort 8-K, and other filings by Rimini Road with the Securities and Trade Fee. In addition, ahead-looking statements present Rimini Street’s expectations, ideas or forecasts of future gatherings and views as of the day of this communication. Rimini Avenue anticipates that subsequent situations and developments will result in Rimini Street’s assessments to transform. However, even though Rimini Road could elect to update these ahead-wanting statements at some level in the upcoming, Rimini Avenue particularly disclaims any obligation to do so, other than as essential by regulation. These forward-on the lookout statements need to not be relied on as representing Rimini Street’s assessments as of any day subsequent to the day of this interaction.

© 2021 Rimini Avenue, Inc. All rights reserved. “Rimini Avenue” is a registered trademark of Rimini Avenue, Inc. in the United States and other countries, and Rimini Avenue, the Rimini Street brand, and combos thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other logos continue being the home of their respective homeowners, and except if if not specified, Rimini Avenue claims no affiliation, endorsement, or affiliation with any such trademark holder or other corporations referenced herein.

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Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
[email protected]